Skip to Content
Background Image
I Want To...

Contact Us

Picture of a contact us graphic

Compliments and Complaints
The Municipality of North Middlesex is committed to Customer Service for Excellence. While we thank you for your compliments, we will work hard to deal with any and all complaints in a timely, fair and respectful fashion.


Customer Service for Excellence Policy

Code of Ethics Policy for all employees

Chief Building Official Code of Conduct 


What is a compliment?

A compliment is an expression of satisfaction for the Municipality of North Middlesex or of one of the services we provide and is also greatly appreciated.


What is a complaint?

A complaint is an expression of dissatisfaction in regards to the Municipality of North Middlesex in any aspect pertaining to programs we provide, service, facility or staff member.


Filling a Complaint

In order to better service a complaint please use form below and submit by email to:; mail or deliver in person to 229 Parkhill Main Street, Parkhill ON
N0M 2K0 

General Complaint Form (includes staff conduct)


All complaints shall be in writing and will be directed to the Clerks Office for disbursing to appropriate departments' Manager and/or Director for review and disposition. If the complaint relates to the CAO Office, the complaint will be provided to the Head of Council for review and disposition. In the event the complaint relates to the Clerks Office, the complaint shall be provided to the CAO for review and disposition.  All complaints will be investigated within the response times summary in the Customer Service for Excellence Policy unless the applicable staff person is away from their office on an approved leave (ie: vacation, conference etc).  Depending up the nature of the complaint, if the appropriate Manager and/or Director is unavailable due to absense from the office, it will be responded to immediately upon their return.  If the complaint is of an urgent nature, the Clerks Office will consult with the CAO on disposition. The acknowledgement and general outcome of the complaint will be relayed to the complainant however no  details of the investigation into the complaint shall be released.  



The Municipality of North Middlesex is committed to providing you with the most up to date and relevant information as possible. To better help us with this, please provide feedback on your experience.


Please fill out our feedback form here.

Report It
The Municipality of North Middlesex is committed to providing the best quality services to the community. To better help us accomplish this goal, please report any malfunctioning equipment, service disruptions, etc. Please email the Municipality.

Our Hours of Operation are:
Monday to Friday from 8:30am to 4:30pm

For more information, please contact the office at:
229 Parkhill Main Street
Parkhill, ON N0M 2K0
Phone: 519-294-6244 or Toll Free:1-888-793-9637 or Fax: 519-294-0573


Jonathon Graham, BA, C.E.T., PMP

CAO/Director of Operations

519-294-6244 ext. 233


Jackie Tiedeman


519-294-6244 ext. 224


Donna VanHooydonk

Executive Assistant/HR Coordinator

519-294-6244 ext. 230


Charlotte Oliver

Customer Service & Licencing Clerk

519-294-6244 ext. 222


Judy Gratton

Receptionist/Safety & Emergency Services Assistant

519-294-6244 ext. 221


Municipal Enforcement Unit

The Municipality of North Middlesex is utilizing the services of the Municipal Enforcement Unit (MEU) for municipal by-law enforcement. This will include Parking, Tidy Yard, Property Standards, etc. 

A SIGNED, WRITTEN COMPLAINT FORM (view form) must be on file with the MEU or municipal administration before an investigation into a non-compliance issue will commence.

In the event a signed/written complaint form cannot be completed (ie: after hours) an email containing full contact information of the complainant along with a description of the issue will also be accepted as a signed/written complaint.



After hour phone calls should be directed to: 1-855-900-9119 (Please be ready to identify the municipality you are calling from)



Contact Information:
Municipal Enforcement Unit

Chief Bill Menzie

Main Line: 1-855-900-9119


Tracy Johnson 


519-294-6244 ext. 228.


JanaLynn Finkbeiner

Accounts Payable & Payroll Clerk

519-294-6244 ext. 231


Michele Trepanier

Supervisor of Revenue & Taxation

519-294-6244 ext. 237


Celeste Therrien

Service Ontario Clerk



Jonathon Graham, BA, C.E.T., PMP

CAO/Director of Operations

519-294-6244 ext. 233


Brad Davies

Public Works Manager


Joanne Sadler

Infrastructure & Operations Assistant

519-294-6244 ext. 225


Chief Building Official Office

519-294-6244 ext. 229


Stephanie Poirier, BA, MCC, GDip.Plan




Glen Bullock

Water/Wastewater & Drainage Superintendent

519-294-6244 ext. 234


Jonathan Lampman, PMP

Infrastructure & Operations Manager

519-294-6244 ext. 223


Mike Barnier

Director of Economic Development and Community Services

519-294-6244 ext. 220


Brandon Drew

BHK, Sport Management Major

Manager, Recreation and Facilities

519-294-0082 ext. 205


Greg Vandenheuvel

Fire Chief

519-294-6244 ext. 235