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Compliments and Complaints

Graphic relating to customer Compliments and Complaints

The Municipality of North Middlesex is committed to citizen service improvement. While we thank you for your compliments, we will work hard to deal with any and all complaints in a timely, fair and respectful fashion.

What is a compliment?

A compliment is an expression of satisfaction for the Municipality of North Middlesex or of one of the services we provide and is also greatly appreciated.

What is a complaint?

A complaint is an expression of dissatisfaction in regards to the Municipality of North Middlesex in any aspect pertaining to programs we provide, service, facility, staff member or council members.

Filling a Complaint

In order to better service a complaint you will be required to provide the following information:

  1. Contact details of the complainant
  2. Details of the complaint (date, time, location, individuals involved)
  3. What form of resolution is being sought